Support
Email us
The fastest way to reach us. We typically respond within 1–2 business days.
tqtechofficial@gmail.comCommon questions
Identification isn't working
Make sure you're connected to the internet — breed scanning needs a network connection. Crop tightly to the cat, use even light, and avoid blur. If you see an error, tap Identify again. History and the quiz still work offline once saved.
Camera or gallery issues
Grant camera permission in Android Settings → Apps → Cat Breed Identifier → Permissions if capture is blocked. You can always pick a photo from your gallery instead. Fill the crop box with the cat's face and coat.
“Not a cat”
The identifier refuses images that do not look like a cat. Try a clearer photo, crop closer, and make sure the animal fills the frame.
The breed looks wrong
Results are visual estimates, not DNA. Mixed cats often show several breeds. Retake with better light and a front-facing shot. Ask AI on the result if you want to know what the match is based on.
Free scans used up
Free accounts include three lifetime identifications and three Ask AI questions, counted on the server so they survive reinstall. Upgrade to Pro from the paywall or Settings for unlimited scans. The quiz stays free.
Pro & subscriptions
Subscribe from Settings or the paywall. Billing is handled by Google Play (weekly with a 3-day trial, or yearly). To cancel, open Google Play → Payments & subscriptions. Use Restore on the paywall if Pro doesn't unlock after reinstall.
Quiz photos look cropped
Quiz photos should show the full cat. Update to the latest version from Google Play if a photo looks cut off. Answers stay on screen — you should not need to scroll to tap a choice.
Delete my scans
Remove items in History, or uninstall / clear app data in Android Settings to remove local history and preferences. The free-scan count lives on our server so it cannot be reset by clearing data — email us if you need that record removed.